Terms of enrolling with our school:

When you enrol for lessons, you agree to abide by our school rules.

We pride ourselves on our level of professionalism; we endeavor to always be on time - but, on occasion, circumstances may make us run late. If we are expecting to be late to your appointment by more than 5 minutes, you will receive notification - either SMS or a phone call (please have your phone handy before your lesson).

Lesson times are precious to our instructors and our students. It is important that we receive notification of any changes to your booking 48 hours before lesson time (so that we have opportunity to offer that time to others students).

Covid-19 lesson requirements

For the protection of all our students, staff and families;

As of 1/5/2020 all students must have the Australian Government Covid Safe app running for all lessons.

Changing your booking

Rescheduling driving lessons

If you reschedule a lesson with less than 48 hours advance notice of the scheduled time, we may consider the lesson cancelled and charge 50% of the lesson fee.

If you cancel less than 24 hours notice without medical reasons (a Doctors certificate may be required), you will forfeit the full lesson fee.

If you cancel with less than 12 hours notice, you will forfeit full lesson fee.

Change of pick up or drop off address

Any changes to the pick up or drop off address must be confirmed with your instructor at least 24 hours before your lesson. Failure to do so may result in a shorter lesson to accommodate the changes.

Lateness and non-attendance (No-shows)

If you arrive late for a lesson, the Instructor will offer you the remaining lesson time ONLY if they don't have a commitment to another lesson immediately after, and you will be charged for the full lesson cost.

If you are more than 15 minutes late for a lesson without giving notification, we reserve the right to cancel the lesson and charge the full lesson cost.

If you do not attend a booked lesson (No Show) the lesson payment will be forfeit.

Lesson Payments

Lessons must be paid for before or at the time of the lesson. If payment is not made in a timely fashion, a late fee will be applied.

Log book trips will not be approved until full payment has been made.

 

Lesson packages and gift Certificates

Lesson packages and Gift certificates are to be finalized within 6 months of purchase, unless authorized by your Instructor or Admin.

Refunds

Refunds are rare, as our students are very happy with our services.

But we do understand that financial circumstances can change.

If for some reason you do require a refund, you will need to request it via an email, stating why. Each request will be assessed by admin for valid reasons.

Packages and plans already paid for will not have the discount applied if a refund is granted.

helensvaledrivertraining@gmail.com

For any further information, or questions, please contact us.